Returns Policy
Repaired, Replaced or Returned. For You, For Life.
Email customerservice@discovererglobal.com or call 1800 105 584 with your order number and invoice number to receive your return tracking form.
Identify the goods you are sending back by sending a picture of the goods to our team (phone image is fine).
If the item is defective or damaged in shipping, we will issue a pre-paid return shipping label.
If you believe your goods were damaged in transit, we require that you contact us within 5 days of delivery, and we will work with you to quickly resolve the issue.
Any unused products in clean, resellable condition should safely secured on a pallet or packed into the original or other sturdy box. Any products with an expiry date must have at least 6 months in-date left at time of return. The policy covers the product only, and does not cover other labour costs that may be involved. If in doubt, give us a shout.
Print off and include the Return Tracking form with the goods so the warehouse can trace the goods and a credit note can be applied to your account as quickly as possible.
Most mine sites have a designated, preferred logistics company so please use this service to return the goods to the Discoverer branch from which they were originally collected. We’ll advise you when the shipment arrives back at the branch and the credit is applied.
If however you do not have a designated freight provider, we can organise freight and the cost can be allocated against the credit note raised for the returned goods.